All items purchased from The Treasure Tower may be returned, no questions asked within 14 days of receipt. If the item was defective in any way, we will refund your shipping both for the item itself and for return postage. If you simply changed your mind or for any other reason, we cannot return postage, in order to keep our mark up as low as possible. As noted, we donate profits to various charities. Thanks for your understanding. Returns will be processed on the day they are received. Please email us at firstname.lastname@example.org if you need to return an item or with any questions regarding this policy.